Learning ServiceNow: Administration and development on the Now platform, for powerful IT automation, 2nd Edition

IT service management automation at your fingertipsKey FeaturesLearn to leverage ServiceNow's capabilities for improved IT automation by following step-by-step, practical instructionsBuild core administration, development, and maintenance skills with IT service management in ServiceNowImprove your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automationBook DescriptionThis book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.What you will learnRead and write clear, effective code for the ServiceNow platformIdentify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeabilityUse debugging tools to troubleshoot when things go wrongDiscover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting outWho This Book Is ForThis book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks.Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.Table of ContentsThe InterfaceLists and FormsUI CustomizationUnderstanding Data and RelationshipsTasks and WorkflowsUI and Data PoliciesUser Administration and SecurityIntroduction to ScriptingThe Server-side Glide APIThe Client-Side Glide APIServer-side ScriptingClient-side ScriptingService Portal scriptingDebuggingPro Tips

Author: Tim Woodruff

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